Compliments and Complaints
It's important for us to include people in the shaping of local health services because it helps to make sure we're improving services in a way that meets your needs. There are lots of ways that you can get in touch with us about what you think. Just read on to see what method would suit you most.
NHS Kirklees aims to provide a high quality service but occasionally things can go wrong. When they do, please let us know so that we can try to put them right for you and learn from the experience to improve our services for other people. Anything you tell us will be treated as confidential under the complaints process.
It is important for us to know when something has worked well. This information could assist us in sharing good practice and improving services. If you wish to praise a service, a member of staff or a team please let us know using any of the methods listed below.
We are always looking at ways to improve our services. If you have any comments about the services we provide locally, please use one of the methods below to tell us what you think.
How to let us know your views
We want to listen to your experiences and use them to improve how we design, review and deliver our services. These are the ways that you can let us know about your recent experiences of the NHS.
- Have your say cards
A Have Your Say card has been developed so that you can give us your views on local health services .The post cards have a free post address and can be found at various community venues.
- Patient Opinion
If you would like to share your thoughts on the health care you have received recently you can contact Patient Opinion on 0845 113 002 or visit the Patient Opinion website. Patient Opinion is an independently run service that allows you online access to what other patients are saying about your local health services. By sharing your story you'll be helping others choose the service that’s right for them and improve services as a result of your feedback.
- NHS Choices
You can post your comments about any local NHS care or treatment by visiting the NHS website. Any comments posted will be sent to the relevant organisation to enable them to use your comments to improve services. NHS Choices also provides comprehensive information and advice about a range of medical conditions and treatments.
- Local Involvement Networks
Local Involvement Networks (LINk) have been set up in all local authorities in England to hold local health and social care services to account. They are independently run and are made up of members of the public. They feedback what people have said about services to those responsible so that things can be changed for the better. Kirklees LINk is run by Cloverleaf Advocacy and can be contacted on 01924 438438.
If you would like to make a complaint, comment or compliment please write to:
The Complaints Manager or Chief Executive
Broad Lea House
Bradley Business Park
Dyson Wood Way
Tel: 01484 464000
Fax: 01484 464509
Or contact the Customer Liaison Service if you would like help in resolving an issue.