How do I make my experience count?

Your comments, compliments, concerns or complaints all help to improve the NHS services offered to patients.

Sometimes things go wrong and you should receive an apology.  By telling us about your experience this allows us to find out what has happened and answer your questions.  It may allow us to change and improve the service and we will let you know how we have done this. All comments, concerns, compliments and complaints are dealt with in the strictest confidence. 

If an error has been made, you should receive an apology.  You should also be informed about what has happened, have your questions answered and understand what is being done as a result.

Nobody should be discriminated against because they raised a concern or a complaint and your future care or treatment will not be affected in any w