How to make a complaint?

The first stage of the NHS complaints procedure is called ‘local resolution’.  In the first instance, your complaint should be made to the NHS organisation or primary care practitioner who provided the service. 

Local resolution aims to resolve complaints quickly and as close to the source of the complaint as possible. 

Some people may prefer to send their complaint about a primary care practitioner, hospital or community service to NHS Kirklees.  This is fine, however, in most cases we will ask the primary care practitioner, hospital or community service to respond to the concerns raised in your complaint. 

The customer liaison team will, with your consent, forward your complaint to the service provider involved in your complaint.  The provider will then investigate and respond to your complaint in accordance with the NHS complaints procedure.

If you are unsure who you need to complain to or you would like advice on the NHS complaints procedure please contact our Customer Liaison team on:

Telephone or text: 01484 464464

If you would like to send your complaints, comments or compliments to NHS Kirklees please contact the:

Customer Liaison Manager
NHS Kirklees
FREEPOST RSHB-GRJU-ALSL
Broad Lea House
Bradley Business Park
Dyson Wood Way
Bradley
Huddersfield HD2 1GZ

Email: enquiries@kirklees.nhs.uk