What can I expect if NHS Kirklees handles my complaint?

If we handle your complaint rather than the service provider we will aim to treat your complaint appropriately and wherever possible, in accordance with your wishes. 

We will arrange for you to be contacted within three working days to acknowledge receipt of your complaint. Your complaint will be sent to the lead manager investigating your complaint.  The lead manager will contact you either by telephone or in person and agree a plan of how your complaint will be handled and you will be given an expected timeframe for when we will be able to respond. 

When the investigation has concluded you will be sent a response addressing the concerns you have raised.  If errors or shortcomings have been found, we will make sure that lessons are learned to prevent a recurrence.