What happens if I am unhappy with the response?

If you are unhappy with the response to your complaint, you can ask for a further explanation or you may be asked to attend a meeting.

If you still feel your concerns have not been resolved, you can ask the Parliamentary and Health Service Ombudsman (also known as the Health Service Commissioner) to review your complaint.  You should do this within one year of raising your complaint.

The Ombudsman’s contact details are:

Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Complaints Helpline Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk

You can also visit their website http://www.ombudsman.org.uk