Who can help me in making my complaint?

The Independent Complaints Advocacy Service (ICAS) is an independent organisation that can guide and support you through the complaints process. 

They can help you put your complaint in writing and accompany you to meetings if needed.  However, ICAS do not investigate complaints. 

You can contact ICAS on:
Telephone: 0300 456 8348

For more information on ICAS please visit their website: 
http://www.carersfederation.co.uk/what-we-do/icas/